The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Sonic Force Oy (hereafter referred to as LoudBy or we).
Please note that some products' instruction manuals come only in English. See LoudBy sound case video.
The prices indicated on the web-shop are in Euro and include all taxes and mail delivery in European Union countries. The chosen possible additional delivery costs are indicated for you during the product selection and are invoiced at the end of the order in addition to the price of the products.
LoudBy reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
LoudBy would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Please note that LoudBy will honour your order while stock is available.
If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment.
If there are certain products that are temporarily unavailable, we will send the available products and will refund the price for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 7 (right of withdrawal – satisfied or your money back), the return postage will be covered by you.
The products bought on the “LoudBy shop” will be delivered to European Union countries without any additional taxes. Please note that when delivering outside EU additional taxes and delivery costs are not included in product price.
LoudBy offers several methods of delivery. For further details, please refer to our “Delivery Terms”.
If your product is shown to be "in stock" on our website when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:
1. Dispatch time (24-48 hours) = payment validation + order preparation + parcel collection by carrier
2. Delivery time of your parcel(s) according to the carrier you have chosen.
Dispatch and delivery times are given in working days. Usual total delivery time in EU by mail is 3-5 working days.
LoudBy does everything in its power to respect the delivery times indicated on the website. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place.
LoudBy has chosen to guarantee payment security with PayPal by encrypting the connection when transmitting information on the network.
When you see the payment sign, you will know that your payment is secure. The name PayPal may appear on your bank account statement. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.
LoudBy offers 2 methods of payment depending on the product purchased: Credit card (Visa, American Express, Discover or MasterCard) and PayPal.
When you pay by credit card, your account will be debited 4 days after the day of your order, on the condition that we have received pre-authorization for your payment. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) is used, which allows your banking information to be encrypted when on the network.
Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter valid email address. We apologize for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with credit cards.
LoudBy allows you 14 calendar days to return a product that you are not satisfied with. Your right of withdrawal starts from the moment your order is delivered. You can return the product within this time frame, at your own expense.
We request that you send us the merchandise by registered post. Shipping fees remain the customer’s responsibility.
The present right of withdrawal only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
You will be reimbursed via the same payment method as was used initially.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product the client is responsible for any damage done during the shipping of the returned goods.
For the period covered under warranty, the client must return the product to LoudBy.
Several types of warranties are available for the products sold on our website. All products sold on the LoudBy website come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties.
Pursuant to the legal guarantee concerning product conformity, LoudBy commits to delivering your order in accordance with the provisions of the concluded sales agreement. LoudBy will also take responsibility for any latent defects noticed upon delivery.
To comply with the terms of the contract, products must:
1) Match the description given on the website.
2) Be suitable for the purpose usually associated with such a product, or be suitable with any other purpose required by the customer.
3) Have the features and purpose that customers would expect from such a product, given the product type and description on the website.
In the case of a lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement.
The legal guarantee concerning product conformity covers all latent defects discovered within 2 years from the date your product was delivered.
The legal guarantee concerning product conformity does not apply in some cases:
- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.
- when damage is caused by the customer’s non-respect of the manufacturer’s instructions regarding the use and installation of the product,
- when damage is caused by the customer’s misuse of the product,
- when the customer is aware of damage to the product at the time of placing their order.
Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to LoudBy’s logistics centre, where you’ll be able to collect it within 3 months. After this time, we will assume that you have abandoned your product, and LoudBy will reserve the right to destroy your item. No compensation will be issued.
LoudBy will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, LoudBy does not sell products for professional use.